Refund policy
We are confident that you will be thrilled with the products you purchase from the NV Tone, Inc. We go out of our way to ensure that they are designed and built to be just what you need.
However, we understand that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.
There are a few important things to keep in mind when returning a product you purchased online from NV Tone, Inc.
The policy below is applicable only to the products purchased directly from www.nvtone.com with the proof of purchase.
For the NV Tone, Inc products purchased from the other resellers, please contact the seller/authorized retailer directly.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Items purchased «on-sale»
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded at this time.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nvtone.com. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We will give you the tracking information once the product would be shipped, just as with the regular purchase. The customer is responsible for covering the shipping cost only equal to the regular purchase.
Late or missing refunds (if applicable)
For additional questions and inquiries, please reach us out at info@nvtone.com.
30-Days Money Back Guarantee
To prove our confidence in the products we provide and their value to you, we are offering a 30-day, money-back guarantee. All you have to do is to send us an email within 30 days from the purchase date and we will refund you for the full amount of purchase and will clarify all delivery details.
You don’t have to tell us why you want a refund, but we’ll be grateful if you would let us know, as it will help us to better understand your needs and expectations and those of future customers.
We have always strived to create a company based on client satisfaction and long-term relationships. The money-back-guarantee is only a small part of the measures we take to ensure our clients receive excellent service from an honest company in a risk-free environment.
RETURN POLICY AND CUSTOMS TERMS
Customs Duties, Taxes and Additional Charges
The prices on the NV TONE website do not include import duties, VAT, local taxes, or any additional postal fees that may apply in the recipient’s country.
The buyer is solely responsible for paying all customs duties, taxes, and any other mandatory charges imposed in their country. Please check your country’s import rules for audio equipment before placing an order.
If you have any questions — feel free to contact us. We will gladly help you clarify the applicable fees.
Refusal to Accept and Return of Package
If the package arrives in the destination country but the buyer:
• refuses to pay local taxes or duties, or ignores delivery notices;
• fails to collect the parcel within the allowed time;
• provides an incorrect address or contact information;
• is unavailable for delivery;
and as a result, the package is returned to the sender — no refund will be issued.
