NV TONE — Shipping, Returns, Exchanges & Warranty Policy

Shipping

We ship orders from our warehouses in the United States and the European Union. We also offer international shipping to other countries directly from central Ukraine.

Estimated delivery times:
● United States and European Union: 2–5 business days
● Other international destinations: 5–7 business days
● Remote locations: 9–14 business days
Delivery times are estimates and may vary depending on the shipping carrier, customs clearance, and the destination.

Once an order has been shipped, the customer receives a tracking number to monitor the shipment.

Customs Duties and Taxes

For orders delivered to the United States and European Union countries from our regional warehouses, applicable import duties and taxes are included in the order price unless otherwise stated at checkout.
For other international destinations, import duties, taxes, and additional customs charges are the responsibility of the customer if they arise when the product enters the destination country.
The customer is responsible for paying all applicable import charges unless they are already included in the order price.

20-Day Return Policy

NV TONE offers customers the option to return a product within 20 calendar days of receiving it.
For customers in the European Union, this period includes the mandatory 14-day right of withdrawal for distance purchases, plus an additional 6 days voluntarily provided by NV TONE.
For customers in the United States and other countries, the 20-day return period is offered voluntarily under NV TONE’s return policy.
To arrange a return, the customer must first contact our support team at info@nvtone.com and receive return instructions.
The product must be returned complete, including all accessories and original packaging, if available, in like-new condition and without signs of use.

Return Conditions for Products Without Defects

Customers in the European Union

Customers in the EU have the right to withdraw from a distance purchase within 14 calendar days of receiving the product.
When the right of withdrawal is properly exercised, NV TONE refunds the payments received, including the cost of standard delivery. The additional cost of a more expensive shipping method, such as express air delivery, is not refunded.
The direct cost of return shipping is paid by the customer.
If the product has been handled beyond what is necessary to establish its nature, characteristics, and functionality, NV TONE reserves the right to account for any actual reduction in the product’s value.
Fixed inspection, handling, repackaging, or restoration fees are not charged automatically. Such costs may be charged only after the product has been inspected and if necessary.

Customers in the European Union

For customers in the United States, NV TONE offers a voluntary 20-calendar-day return period for products without defects, starting from the date of delivery.
For standard returns of products without defects:
● The customer is responsible for return shipping costs
● NV TONE may deduct the actual cost of the original outbound shipping from the refund, up to a maximum of USD 27
● The deduction cannot exceed NV TONE’s actual original shipping expenses
If the return is due to a product defect, shipping damage, or an error on the part of NV TONE, NV TONE will cover the return shipping costs and any necessary shipping expenses.

Customers in Other Countries

For customers in other countries, NV TONE offers the option to return a product within 20 calendar days of receiving it.
The customer is responsible for the direct cost of return shipping unless the return is due to a product defect, shipping damage, or an error on the part of NV TONE.
Customs duties, taxes, and fees paid when importing the product into the customer’s country are not refunded by NV TONE unless those amounts were received directly by the company.

Returns Due to Defects, Shipping Damage, or Incorrect Orders

If a customer receives a product with a manufacturing defect, damage caused during shipping, or a model different from the one ordered, they should contact NV TONE at info@nvtone.com.
The customer may be asked to provide photos, videos, or a description of the issue so that it can be assessed.
After reviewing the claim, NV TONE will offer an appropriate solution:
● Product replacement
● Repair
● Reshipment of the necessary components
● Refund
If the issue was caused by NV TONE or resulted from damage during delivery, NV TONE will cover the necessary return or replacement shipping costs.

Inspection of Returned Products

Once a returned product has been received, NV TONE will inspect its condition, completeness, and functionality.
If the product has been used beyond what is necessary to check its characteristics and functionality, the company reserves the right to account for the actual reduction in its value and deduct the necessary repair costs. Such deductions cannot exceed the actual costs of the required repair and restoration work.
Fixed inspection, restoration, repackaging, or handling fees are not applied automatically.

Product Exchanges

If a customer wishes to exchange a product for a different model or configuration, they must contact NV TONE in advance.
The availability of an exchange, the shipping arrangements, and any related costs will be agreed upon individually.
If an exchange is necessary due to an error by NV TONE or a confirmed product defect, the company will cover the necessary exchange-related expenses.

Warranty

NV TONE microphones are covered by a 24-month limited commercial warranty from the date of purchase.
2-Year Limited Warranty
The warranty covers manufacturing defects and malfunctions that occur during normal use of the microphone in accordance with the instructions.
The warranty does not cover:
● Mechanical damage caused by the customer
● Damage resulting from improper installation or use
● Cable or connector damage caused by improper handling
● Unauthorized opening, modification, or repair of the product
● Damage caused by moisture, excessive temperatures, or other external factors
If a warranty claim is confirmed, NV TONE will determine the most appropriate solution: repair, replacement of the product, or replacement of the necessary component.

Technical Support

NV TONE provides technical support to customers who purchase our products.
Swan microphones require 12–48V phantom power and connect via XLR.
Before reporting a possible malfunction, we recommend checking the following:
● Whether 12–48V phantom power is enabled
● Whether the XLR connection is correct
● The Gain settings on your audio interface or mixer
● Whether another cable or piece of equipment works correctly, if available for testing
If the issue persists, customers can contact our support team at info@nvtone.com.
We will do our best to identify the cause of the problem and provide a solution.

Lost or Damaged Shipments

If a customer believes that a shipment has been lost or damaged during transportation, they should notify NV TONE as soon as possible at info@nvtone.com.

To review the claim, the customer may be asked to provide the tracking number, photos of the packaging and product, and any other information required to file a claim with the shipping carrier.

NV TONE will help investigate the situation and take the necessary steps to resolve the issue.

Refund Processing

Once a return has been approved, NV TONE will issue the refund using the same payment method used for the original purchase, unless otherwise agreed with the customer.

The time required for the funds to appear in the customer’s account depends on the payment provider and the customer’s bank.

If a refund is processed after the returned product has been received, NV TONE will inspect the product and calculate the refund amount in accordance with this policy.

Contact Information